Sears Hometown and Outlet Stores

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Product Repair Specialist Lead - Sears Outlet

at Sears Hometown and Outlet Stores

Posted: 6/5/2019
Job Status: Full Time
Job Reference #: 1903528b-b9ff-4fca-a83c-4606901011a2
Categories: Other/General
Keywords: weekend

Job Description

The Lead Outlet Product Repair Specialist is responsible for ensuring merchandise is in salable, functioning condition through inspection, testing, repair, cleaning and merchandise preparation. The Outlet Repair Specialist Lead is also responsible for the performance of non-defective repairs on appliances and other merchandise. The Outlet Repair Specialist Lead is also a role model within the unit for abiding by and holding others accountable for The Code of Business Conduct and overall business practices. Leads by example with the highest level of integrity. The Outlet Repair Specialist Lead must have day, evening and weekend availability to work.

Job Duties:

  • Leads the unit repair operations to ensure achievement of business goals in expenses, payroll, and Associate morale
  • Adheres to consistency and operational processes and ensure performance standards are met
  • Leads team’s ability to perform all cosmetic repairs, replacing available parts and restoring merchandise to sellable condition
  • Assists in training, and develops action plans to improve performance
  • Takes ownership for full implementation of corporate programs and initiatives on expense management, productivity and Associate morale
  • Develops partnership with Product Repair Service
  • Maintains process for ordering and tracking parts for product repair
  • Understands and communicates to Management activities/trends in unit, and unique local issues
  • Ensures that the unit adheres to safety policies and procedures
  • Maintains facilities and housekeeping
  • Performs other duties as assigned

Required Skills:

  • Strong drive for results
  • Action oriented with strong execution skills
  • Courageous leadership skills
  • Ability to manage multiple priorities simultaneously
  • Knowledge of store and retail operations
  • Excellent communication skills
  • Ability to pay attention to detail