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Product Manager - Virtual Pro

at H&R Block

Posted: 9/25/2019
Job Reference #: 2925485

Job Description

Product Manager - Virtual Pro

Job Description
H&R Block is looking for a talented Product Manager to join the Client Experience team. This person will be responsible for delivering an outstanding experience for consumers using virtual tax prep products.
As a Product Manager on the Client Experience team, you will be accountable for:
  • Working with the product leadership team to define the overall product vision and strategies for Virtual Pro – a virtual tax prep solution.
  • Ensuring that product goals are accomplished and in line with business objectives.
  • Being the heart, mind and voice of the client.
  • Creating and ensuring delivery of consumer-facing product interaction and implementation requirements and user stories to meet specific consumer needs.
  • Meeting with internal product sponsors, stakeholders, and cross-functional team members to receive feedback on current systems, processes, procedures and to identify and prioritize initiatives.
  • Managing goals, time frames, and funding limitations
  • Establishing processes to monitor business performance vs targets and course correct, as needed

What you'll do...
  • Relentless in the pursuit of creating an outstanding tax preparation experience that delights and amazes out clients.
  • Own overall responsibility for the success of assigned projects.
  • Understand business goals and client research and data to create hypothesis and define requirements for solving client pain points.
  • Take an iterative approach to creating a DIY tax experience that is focused on simplifying complex tax topics for ease of use.
  • Collaborate effectively with designers, researchers, software engineers, QA, customer support, and product management peers to create deliverables to meet product objectives.
  • Have ability to discuss technical issues at a high-level with engineering and understand design implementation and impact.
  • Identify and track key success metrics (ex: usage and fallout by tax topic, Net Promoter Score) against product goals.
What you'll bring to the role...
  • Bachelor’s degree in related area, or the equivalent through a combination of education and work experience.
  • Three to five years experience in product or account management for web-based applications with products/service. The ideal candidate will have  experience managing consumer-facing products in the software industry.
  • Passion for solving problems for customers and their tax preparation needs.
  • Ability to think creatively.
  • Very detail oriented.
  • High-energy, “can do” style that thrives in a fast-paced environment.
  • Ability to work effectively as part of a team.
  • Demonstrated decision-making, analytical and problem solving abilities.
  • Effective written and oral presentation and facilitation skills, including the ability to communicate with all levels of internal associates and business partners to influence a wide range of audiences.
  • Effective in a matrix-management environment.
  • Proficiency with Microsoft Office and product planning tools.
  • Tax or financial background is nonessential.

Job ID

Corporate Job Categories


One H&R Block Way

Kansas City


About H&R Block...
H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.