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Senior Analyst - Service Assurance Team, Network and Operations

at MasterCard

Posted: 6/4/2019
Job Status: Full Time
Job Reference #: R-77406
Keywords: technology

Job Description

Who is Mastercard?

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives.  We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Senior Analyst - Service Assurance Team, Network and Operations

• Operate as a direct point of contact to liaise between the Operations Command Center (OCC), all regional support teams, and all MasterCard Operations and Technology (O&T) support teams to drive operational focus for OCC leadership and personnel.

• Provide project management and appropriate representation for the OCC by identifying functional requirements, reviewing and signing off on Operational Service Agreements (OSA), coordinating User Acceptance Testing (UAT), and developing proper training tailored to meet the specific needs of the OCC.

• Review current toolset used in the OCC to identify gaps and consult with core support teams to identify timely and cost effective solutions.

• Identify and implement automation opportunities.

• Enforce process standardization by developing Standard Operating Procedures (SOP), implementing version control on all documentation, and providing consistent communications to the OCC.

• Drive operational alignment between O&T and Mergers and Acquisitions (M&A) through the development of processes, documentation, and training.

• Provide Incident Management for the entire MasterCard enterprise, by performing daily/weekly/monthly quality auditing, metrics reporting & communication, as well as post mortem activities as requested.

• Demonstrates general understanding in 5 of the 5 expertise areas in the OCC (UNIX, Mainframe, Production Control, Debit, Network), and is a subject matter expert in one of the two fOCCus groups in the OCC (Transactions Processing, File Transfer). Furthermore, has a holistic understanding of how all the pieces of the OCC fit together.

• Demonstrates excellent verbal and written communication skills.

• Have you worked in a functional project management team?

• Do you like to come up with solutions to tough problems?

• Do you have strong analytical skills?

• Identify gaps in current tool functionality, procedures, and training used in the MasterCard Operations Command Center (OCC) in support of daily operations.

• Perform Project management and representation on behalf of the OCC.

• Consult with core support teams to identify and implement automation opportunities and tool enhancements

• Develop documentation and deliver training to OCC personnel to drive efficiency in the operations environment.

• Develop, analyze, and present metrics to measure efficiencies for various environments within MasterCard. Using MS Power Pivot, Power Query, and Power View

• High degree of interaction with the OCC, core support teams, and key stakeholders.

• Incident Management for all of MasterCard including monthly audits, creating reports, trend identification/communication, and post mortem follow up with key stakeholders.
• Bachelor’s Degree or equivalent work experience.

• General knowledge of the 1 of the following 5 areas in the OCC (UNIX, Mainframe, Production Control, Debit, Network), basic Authorization concepts, and project management. Prior experience with Microsoft SharePoint and IBM Tivoli products a plus.

• Effective problem and troubleshooting skills.

• Effective written and verbal communication skills.
• Effective organization skills.
• Effective interpersonal skills.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting.  Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.


Everyone wants easier ways to pay;

we invent them.

Checkout lines are slow;

we speed them along.

Merchants want more sales;

we give them data and insights.

People need financial access;

we connect them.

Corporate purchasing is complicated;

we make it simple.

Commuters are busy;

we speed them on their way.

Governments need greater efficiencies;

we help create them.

Small businesses are virtual;

we give them access to a world of buyers.

Retailers want to fight fraud;

we provide the tools.



Posted 30+ Days Ago

Full time

R-77406