Travel Leaders Group

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Apollo Corporate Travel Specialist

at Travel Leaders Group

Posted: 6/3/2019
Job Reference #: 1813
Keywords: travel, reservations

Job Description

  • Job LocationsUS-Work from Home
    Posted Date2 months ago(4/23/2019 4:07 PM)
    Job ID
    2019-1813
    Division
    Travel Leaders Corporate
    # of Openings
    1
    Category
    Travel Agent
  • Overview

    Offer best in class travel consultation to Travel Leaders clients. Quote and book accurate domestic & international, car and hotel reservations, insuring all corporate travel policies are followed.

    Responsibilities

    • Service inbound corporate and government travel requests.

    • Delivery extraordinary customer service to all travel leaders clients.
      • Greet all clients with enthusiasm.
      • Provide consultative service to travelers and travel arrangers throughout the booking process.
      • Complete all reservations in an accurate and timely manner, insuring all corporate travel policies are followed.
      • Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act.

    • Secure the lowest air/car/hotel rates available at time of booking.
      • Utilization of client and Travel Leaders negotiated programs when applicable.
      • Utilize GDS low fare search capabilities.

    • Maintain goal expectations in the following areas:
      • Productivity – measured by transactions per day.
      • Quality – minimal customer service issues.
      • Customer experience – measured through call monitoring performance.

    Qualifications

    • 3+ years’ travel selling experience
    • 3+ years’ customer service experience, preferably in the travel industry
    • Exceptional/above & beyond, proactive customer service approach
    • Excellent travel industry knowledge
    • Mastery in Apollo GDS, with experience in multiple GDS'
    • GDS formats, short cuts, enhancements, pricing.
    • Corporate travel experience required
    • Expert in international travel bookings and process
    • Experienced handling of multiple accounts
    • Exceptional communication skills both written and oral
    • Embrace change, adaptable, viewed as a leader