Travel Leaders Group

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Strategic Program Manager

at Travel Leaders Group

Posted: 6/3/2019
Job Reference #: 1832

Job Description

  • Job LocationsUS-Work from Home
    Posted Date1 month ago(5/13/2019 5:48 PM)
    Job ID
    2019-1832
    Division
    Travel Leaders Corporate
    # of Openings
    1
    Category
    Account Management
  • Overview

    Proven and strong business leader that is accountable for all retention and revenue strategies for Top customers. Acts as a Trusted Advisor and Business Expert in the overall strategic relationships between customer and Travel Leaders Corporate. The Strategic Program Manager is responsible for strategic oversight and direction based on their ability to penetrate into the core of the client and truly understand and action their business needs and proactively identify threats to retention. Independently and proactively is able to recognize and action all opportunities for organic growth to meet company and department goals. Able to penetrate and develop business relationship at the client exective level as a manner of course. Has strong working knowledge of managing national and global travel programs.

    Responsibilities

    Strategic Thinking & Leadership

    • Understand customers’ business strategies through consistent review and discussion of clients’ press releases, annual report updates, and by building widespread internal relationships within client base.
    • Acts as a Trusted Advisor to the customer in both travel and ‘non’ travel related business initiatives
    • Consistently demonstrates the delegation of all tactical ‘non strategic’ activities to the Customer Service Team
    • Proactively and Independently drives for strong results in organic growth and expansion opportunities
    • Ability to consistently apply critical thinking toward customer solutions that benefit both the customer and TLC financial initiatives
    • Effectively able to utilize time management, organization and prioritization skills to drive for intended results

    Communication/Relationship Development

    • Listen beyond product need and identify opportunities for innovation and greater client loyalty while maintaining an eye toward account profitability or contract extension or higher visibility and/or penetration into a new level within client
    • Displays strong confidence in working to drive for results
    • Proactively seeks out frank client feedback and probes deeply to surface through insightful questioning
    • Consistently demonstrates leadership and collaborative skills at the influential level internally and externally
    • Is fearless in driving tough business discussions without the need for senior level assistance
    • Consistently provides all necessary conversation, documentation and follow up for visibility into retention and revenue strategie

    Business Acumen/Negotiations

    • Independently works closely with Finance, Internal Leadership in developing revenue growth strategies
    • Consistently applies Sales training to maximize revenue and retention without prompting and direction
    • Proactively positions revenue generation opportunities specifically in the areas of Meetings and Events, Hotel Sourcing, Organic account expansion, Data & Analytics and preferred 3rd party vendors
    • Regularly reviews client contract to ensure execution of all financial and operational requirements
    • Uses strategic insight and financial acumen to manage contract renewal process
    • Strategically plans for areas of negotiations by effectively articulating the business case
    • Consistently focuses on strategic/insightful development and allows Client Support Team to manage tactical client requests/needs
    • Maintains professional business plans with strategic customers to continually illustrate, measure and keep track of program goals

    Internal Relationships

    • Develop and maintains collaborative working relationship with internal stakeholders to ensure maximum cooperation and achievement of service standards. Meet on a regularly scheduled basis to ensure all stakeholders stay connected to customer
    • Maintains personal brand visibility with internal leadership through communication and proactive visiblity.
    • Demonstrates understanding of all internal departments and leadership that touches the customer to ensure maximization of product penetration and service requirements

    Qualifications

    • College degree preferred
    • 10 years experience in strategic business management, Sales, Consulting or related skills
    • Proven strong sales acumen and results
    • Strong understanding of financial travel program drivers
    • Strong written and verbal communication skills